Terms and Conditions

1. Definitions

1.1 Customers are referred to as “you” or “your”. Blu Velvet Catering Ltd is referred to as “we”, “us”, “our”

2. Contact details

2.1 Customer Service for the online shop operates from Monday to Friday 9:00am - 5:00pm.  
Email: contact@bluvelvet.co.uk  

3. General

3.1 We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect from when they are posted on the website (see date at the top) and it is your responsibility to read the Terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

3.2 It is prohibited by law to sell alcohol to anyone under the age of 18. We will not sell alcohol to anyone under the age of 18. By placing an order with us you confirm that you are at least 18 years old, or in the case of the wine being a gift you also confirm that the recipient is 18 or over. You also confirm that the information that you give is correct and truthful.

3.3 The contract between us shall be governed by the Laws of the United Kingdom and any dispute between us will be resolved exclusively in the courts of United Kingdom. English is the only language offered for the conclusion of the contract.

3.4 When you place an order we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details).  

4. Ordering

4.1 All orders that are being placed on this website are subject to these Terms and Conditions.

4.2 Acceptance of order and completion of contract are made once the order is confirmed by us and payment is being processed. English is the only language offered for the conclusion of the contract.

4.3 We reserve the right not to accept any order due to one or more of the following:

  • 4.3.1 The product is out of stock.

  • 4.3.2 Payment has not being authorised.

  • 4.3.3 Error in pricing or product description.

  • 4.3.4 The criteria in clause 3.2 in these Terms and Conditions are not being met.

  • 4.3.5 Technical failure of the website.

4.4 All products are subject to availability. In the unlikely event that we are unable to supply you with your request, we will notify you as soon as possible.

4.5 Once the order has been dispatched we will send you a despatch confirmation via email.

4.6 On occasion the product specification may change. If this does happen, we will do our best to contact you to offer you a substitute item of the same or better quality, at the same price. If you are not happy with the replacement item offered to you, we will refund you for the original unavailable item.

4.7 Please make sure to read the labels on the packaging for any allergy inquiries. Do not solely rely on the information given on the website as mistakes can occur.

4.8 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

4.9 All images of products in terms of colour etc. might vary from the computer screen view. We cannot guarantee that the image is an identical representation of the product.

4.10 Some items in are subject to minor variation.

5. Nuts

5.1 All our products are being produced, where applicable, and stored in an environment where nuts are being used. Product may therefore contain traces of nuts.


6. Risk

6.1 Risk of damage or loss to the goods supplied passes to you when delivery is attempted whether successful or not. We cannot accept any claim for damage or deterioration after the delivery has been made. This does not affect your statutory rights.

7. Delivery

7.1 Standard UK delivery is 3-5 working days from date of order. For more information on delivery times see our Delivery & Return policy. Please note that we have no control over the conditions in which our products are stored once they have left our premises.

7.2 Delivery charges are specified once you have entered the delivery details and are based on the address the goods are being shipped. See our Delivery & Return policy for further details.

7.3 If the incorrect shipping country entered, we reserve the right to ask for additional payment to cover the cost of shipping. Failure to do so will result in the order being cancelled.

7.4 Please make sure the delivery address and postcode are correct as we take no liability for goods being undelivered due to incorrect/inaccurate address details.

7.5 All delivery times are estimates only. We cannot guarantee any delivery at any specific date or time.

7.6 It is your responsibility that someone will be at the address to accept the delivery when being made.

7.7 The delivery date specified in the checkout process, available for orders of hampers only, are the dates when the order will first be attempted to be delivered.

7.8 Please contact us by email within 24 hours of expected delivery if your order has not arrived. The address is: contact@bluvelvet.co.uk. We will respond within the next business day at the latest.

7.9 All sales are made on a retail basis, and we cannot offer wholesale or trade terms of sale. We may not be able to fulfil, and reserve the right to cancel orders for large quantities and bulk purchases where applicable.


8. Payment / Prices

8.1 All prices are quoted in GBP and are inclusive of VAT (where applicable) but exclude delivery costs unless otherwise stated.

8.2 Payment must be made when placing the order. This also applies to any pre-ordered items.

8.3 We accept payment by Visa, Visa Electron, MasterCard and Maestro. We do not accept payments by American Express.

8.4 The price you will be charged is the price stated on the website at the time we receive your order. In the unlikely event that an incorrect price has been given, we will contact you as soon as possible to see if you would like to go ahead with you order at the correct price or cancel the order. If we fail to get in contact with you we will cancel the order in respect of the incorrect priced product.

8.5 Please make sure you receive a receipt of payment via email as well as a confirmation of your order. Failure of either to arrive might indicate that the order has not gone through successfully.

8.6 We reserve the right to change prices at any time. We reserve the right to amend prices at any time at our discretion before, but not after, we accept orders.


9. Cancellations

9.1 You have the right to cancel your order within 7 days from the day you place your order. Your notice of cancellation must be made to us in written form, i.e. by email or post. For our contact details see paragraph 2 in these Terms and Conditions


10. Returns and Refunds

10.1 For returns and refunds please see our DELIVERY AND RETURNS POLICY.